"share_on_facebook": "Share on Facebook", "powered_by_shopify_html": "This shop will be powered by ]" "admin_link_html": "Are you the store owner? Log in here", "signup_form_success": "We will send you an email right before we open!", "login_form_password_placeholder": "Your password", "login_form_heading": "Enter store using password", View our Return Policy for additional details about our guarantee."subtext": "The page you requested does not exist.", If you have a defective item within that time frame, we will replace it for you. Q : What's your guarantee? A : We are pleased to offer a one-year guarantee on all of our items. You can find out more about our rules for exchanging and returning items on our Returns page. For health regulations, we can only accept lingerie for an exchange if it is unopened and in its original packaging.
Q : Are there any items I can't exchange or return?Ī : Books and DVDs are not eligible for exchange, nor are dolls. This policy is to ensure and maintain customer satisfaction because we understand that it can take time to select the right product.
Describe the issue to us and we'll quickly and discreetly send out a replacement at no charge to you.Ĭustomers do, however, have the option of returning eligible items to exchange them for something else. Get in touch with our customer service team via email or phone within 30 days of your purchase.
Customers are no longer required to return defective items to us. We have recently updated our return policy to make it easier for you. Otherwise, shipping charges will depend on your address/location and shipping options.
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International customers are responsible for any additional customs charges and shipping fees that may be due upon arrival.Ī : If you're in the USA, then you can get free shipping on orders over $59. You can view the shipping rates during checkout. International orders generally take 2-3 weeks to arrive. International customers can shop with us, too. Canadian customers are responsible for any additional customs charges or shipping fees that may be due upon arrival. Next Day and Second Day delivery are only available for orders within the USA. Items will be delivered via USPS or FedEx, depending on the address and shipping options. Orders made before 4 pm EST are eligible for Next Day shipping.Ī : We ship to the USA, including post office boxes and Military APO/AEs. If you want to get your item faster, then go with Second Day shipping or Next Day delivery during the checkout process. Choose Express shipping to receive your order in 3-5 days. If you choose standard US shipping, your order will ship in 1 week and will be delivered in approximately 10-12 days. Note : “Atlantic Innovations” will also be the name that appears on your credit or debit card statement.Ī : We offer a variety of shipping options. We won't send you any embarrassing catalogs, either. Your order will be delivered in a nondescript package that doesn't reveal anything. The return address on every box is “Atlantic Innovations,” which guarantees total discretion. Our discreet and private packaging practices and shipping methods ensure that you'll have nothing to hide when the mail arrives. We've been guarding our customers' privacy for more than 19 years. Q : What if I don't want anyone to know that I've ordered something from an adult store?Ī : No problem! That's why TooTimid is here. You can also send us an email at advice about sex and intimacy, as well as sex education, you can browse through thousands of informative articles, view our sex-ed resources, or join a discussion on our message board. International customers can reach us at (603) 384-3600. Can you help?Ī : Of course! Call or email us about any product questions or concerns. Q : I need some advice about sex and/or making a purchase. We offer traditional dildos, vibrators, clitoral stimulators, masturbatory toys for men, accessories, lube, and much more. We've put together a helpful guide to sex toys to help you figure out what you'd like to try.Ī : Our selection is wide and varied to please a range of women, men, and couples. A : We know that buying an adult toy is a personal endeavor that requires research and thought.